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All charges include VAT at the prevailing rate of 20%, where applicable, but are subject to change should the VAT rate increase. We reserve the right to amend our fees to reflect changes in our operating costs if we give you reasonable prior notice. A copy of the up to date Tariff at any time can be obtained by request from a member of our team. Where you have signed a Moving in Tenant Application, no fees and charges in any amended Tariff will affect you unless the amendments are expressly permitted by that form and have been notified to you.

Once we’ve found you the property you love and your offer has been accepted, preparations for your tenancy agreement can begin. At Malixons, we like to work to transparently, so here is a list of fees and charges that you can typically expect to pay before, during and after your tenancy.

Agreements signed on or after 1st June 2019

Payment of Intent – capped at One weeks rent

Paid by you to reserve the Property. This will only be retained by us if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days.

Deposit – capped at 5 weeks rent where the annual rent is under £50,000 and 6 weeks rent where the annual rent is £50,000 or higher.

This will cover damages and defaults by the tenant as detailed in the AST during the tenancy.

Lost Keys or security devices

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. 

Variation or changes to an existing tenancy agreement   — £50 (inc. VAT) per change.

This charge will cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents. This also covers costs in ‘change of sharer’ situations and covers the landlords costs in securing a new sharing and associated legal requirements in processing that new sharers application.

Early Termination as requested by Tenant

Should you wish to leave the property before the end of your tenancy agreement, and should the landlord agree to this, then you will be liable to cover the landlord’s costs of re-letting the property as well as any rent due under the terms of your tenancy agreement up until the point the replacement tenancy commences.

Utility Payments

Tenants will remain responsible, unless agreed otherwise, for all utility payments, TV licence and Council Tax accounts. Please refer to your AST for full information.

Independent Redress provided by: Property Redress Scheme (PRS), Premiere House, 1st Floor, Elstree Way, Borehamwood, WD6 1JH |

Client Money Protection provided by: UK Association of Letting Agents, Skyline House-2nd Floor, 200 Union Street, London SE1 0LX |


Agreements signed before 1st June 2019


Holding deposit: £500.00

We would hate for you to find the property you love, only for it to be snatched away at the last minute. A holding deposit of £500.00 will secure the property and take it off the market – the holding deposit is typically non-refundable and is taken as a service charge to proceed with referencing. It is the applicant’s commitment to the proposed tenancy. In the event that the applicant does not wish to proceed with the letting of the proposed tenancy - it is forfeited in whole. In the event that an applicant fails referencing, the holding deposit will be returned less the cost of referencing. The holding deposit is also deducted from the final move in balance you can expect to pay for the property.

Deposit: Typically 6 weeks’ rent

A security deposit of 6 weeks’ rent is required before you can move in. The full deposit will be registered with a deposit protection scheme. This amount cannot be used towards the last months’ rent. It is returnable upon successful vacation of the property. It is calculated as follows: £Monthly Rent x 12 months divided by 52 weeks in a year x 6 weeks

Inventory: £199.00

At the start of your tenancy, we’ll instruct an independent 3rd party to create a photographic inventory of the property and any furnishings provided by the landlord. The purpose of the inventory is to record an account of the condition of the property and its contents (if any). It serves as proof of any damages that were present before you moved in so that they are not deducted from your deposit (Cost may be more where the landlord instructs a 3rd party themselves).

Tenancy agreement: £240.00

This covers an expertly written tenancy agreement, brokering agreed amendments between yourself and the landlord, arrangement for completion and the signing of the agreement by both parties. This also includes registering the deposit with a deposit protection scheme.

Referencing: £150.00 (+£100.00 for every additional person therein)

Referencing includes checking your credit status, previous employer, current or past landlords, and taking into account any other information to help assess the affordability of your tenancy application.

Guarantor referencing: £100.00 per guarantor required

If you require a guarantor, we’ll need to reference them too. A guarantor will typically be a UK homeowner.

Guarantor agreement: £150.00

If you required a guarantor, subject to successful guarantor referencing, we’ll draw up a guarantor agreement to ensure that the guarantor is prepared to take on their responsibilities as your guarantor.

Move in: One months’ rent

Before you finally move in, we’ll need the first month’s rent. Rent payments will then be due every subsequent month on the agreed date in your tenancy agreement.

Removal of furniture: £75.00 per item

Subject to storage space, if you would like any furniture removed, the above charge will apply. This must be arranged prior to your move in.


Mid tenancy

Locked out: £50.00 (During office hours)/ £100.00 (Outside of office hours)

If you’re locked out of your property, the above callout charges will apply to have someone go out and let you back in.

Loss of keys: £50.00 + cost of keys (in addition to the applicable callout charge above)

Losing your keys compromises the security of your property. For that reason, we’ll need to change the locks and have new sets of keys cut if you lose your key.

Other charges during your tenancy

£50.00 charge will be applied if we attend a pre-booked midterm inspection and there is no one available. £25.00 charge will be applied if you pay a cheque that is returned by your bank or is stopped.

£35.00 charge applied for any additional copies of tenancy agreement or additional copies of inventory/CD. £35.00 reference charge or per letter required by the tenant for any reason.

£25.00 admin fee for refund of rent on non-cancellation of standing order after end of tenancy.

£150.00 for changes to tenancy agreement during the tenancy.

£150.00 for removal or addition of tenant (per person added/ removed).

£35.00 per letter for breaches of tenancy

£50.00 plus 10% admin of maintenance charge, if maintenance has to be carried out due to the misuse or neglect by the tenant or there is a misuse of the emergency call out service.

Breaches of tenancy

It is the responsibility of each incoming tenant to ensure they are registered with the local authority for council tax and for utilities. Failure to do so within 14 days of moving in will permit us to register you on your behalf and the following charges will be levied.

£25.00 admin charge per utility for failing to register with utilities upon move in (gas, electricity, water).

£25.00 admin charge for failing to register with local authority upon move in (council tax).

Rent reminders: £35.00 per letter/email sent to tenant or guarantor if applicable

The Tenant must make sure rents are paid on the due date to avoid any late payment charges. If you fail to pay your rent on time or you fall into arrears with your rental payments then we are obliged to send reminder letters to you and your guarantor (if applicable). If charges are levied because of late payments these will be deducted from any deposit due back at termination of tenancy/renewal.  

Cash Payments

We prefer all payments to be made as a bank-to-bank transfer directly into the account however if you wish to pay cash in the office or deposit cash into our account,  an admin charge will be levied to cover bank charges and admin, equivalent to 1.5% of the amount being paid.

Incorrect References

When making rental payments, it is of the utmost importance that the correct reference is used when making rent transfers, as per the front page of this contract. If an incorrect reference is used, we may write to you about rent not being paid. If we have to do this and thereafter trace the payment due to an incorrect reference, the admin charge of £35 per letter/email will still apply.


Post tenancy

Renewal of tenancy: £210.00

Subject to landlord approval, you can renew the terms of your tenancy agreement. This covers a new expertly written tenancy agreement, brokering any previously or newly agreed amendments between yourself and the landlord, arrangement for completion and the signing of the agreement by both parties.

Check Out: See table of charges below

The checkout at the termination of the tenancy (howsoever the same may be determined) and the preparation of any Schedule of damages whether during or at the end of the tenancy is the responsibility of the tenant. This fee is non-negotiable and is as follows:



1 bed


2 bed


3 bed


4 bed


5 bed


 Additional bedrooms above 5 are charged at +£10.00 per bedroom

Replacement keys: £10.00 per key

If any keys need to be replaced at the end of the tenancy, due to non-return, the above charge will be applied to the tenant.

Bulb replacement: £10.00 per bulb

If any bulbs in the property need to be replaced come the end of the tenancy, the above charge will be applied to the tenant.

Removal/disposal of goods: £150.00 (minimum charge)

After the tenancy has ended, any belongings left behind will need to be removed or disposed of. The above charge applies for this service. The charge is subject to increase, depending on the number of items that need removing.

Administration cost: £55.00

The administration cost cover includes arranging and processing the check out, arranging for any replacements, be it keys or bulbs, as well as arrangement of removal/disposal of items. It also covers the admin costs incurred around processing deposit returns.

Bank transfer/cheque fee: £35.00 per payment

Any payments made by bank transfer or cheque will be charged at the above price. The charge is attributed to any payments made post tenancy.


By proceeding with a tenancy through Malixons, you accept and agree to be bound by these charges.

If you are unclear regarding any of the charges or wish to query them, or wish to know exact figures of charges that apply to your tenancy, please speak to a member of our team.

Malixons are committed to providing the best possible service so as a member of The Property Redress Scheme (PRS) for Sales and Lettings, we subscribe and abide by their codes of practice. Our clients and customers can have peace of mind that in the unlikely event of an unresolved dispute involving our agency, they have access to a free and fair redress scheme for impartial adjudication.

Contact us

Streatham Hill Office:     020 3196 4789
Tooting Office:                  020 3196 4790
Mayfair Office:                  020 7079 1462

Malixons Offices cover:

Balham, Bayswater, Belgravia, Brixton, Chelsea, Clapham, Croydon, Crystal Palace, Dulwich, Earlsfield, Herne Hill, Hyde Park, Kennington, Lewisham, Mayfair, Mitcham, Norbury, Oval, Parsons Green, Peckham, South Norwood, Stockwell, Streatham Common, Streatham Hill, Thornton Heath, Tooting, Tulse Hill and more. 

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